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FAQ

Q. Do you make your own doors?
A. No we are all fitters, we only work with high quality manufactures who we know, trust & can truly recommend

Q. Which manufacture do you recommend the most . We probably fit Rockdoors the most, in our eyes they are one of the most secure & thermally efficient doors on the market. RockSolidoors  are one of their registered approved installers for London & the surrounding counties.

But we are very exited about our new range of Solidor which are like for like regards Security and offer 17 colours including smooth finish options ,Solidor offer many more hardware options than any other Composite door ,some of these options include The Heritage AV2 Slam lock which eliminates the need for a handle and gothic style hardware

And don't forget the stunning Italia Range with Karcher handles etc.

Not forgetting our  newest  Door to come aboard

The Veka Bowater Grp Composite which we feel is up there with the best in terms of security Thermal efficiency

And options available including double or single rebate


Q. Do you buy & fit the cheapest doors you can find?
A. No cheap rubbish for us to make a fast buck, a lot of our business is by word of mouth so we rely heavily on our reputation of the products & service we provide

Q. How long will it take to get our new door?
A. Typically Between three to four weeks, depending on which brand you choose and of course your diary & our fitting schedule

Q. Do you just fit doors?
A. No we also fit windows as well as Upvc & Coloured Composite Front doors, Back doors, French doors, Sliding Patio doors, Arched doors & Bi-fold doors

Q. Will it be dusty?
A. Just a little bit, we will advise you on how to prepare the area on the day of your new fitting & of course we will cover the work area with dust sheets & vacuum up afterwards

Q. How long will my installation take?
A. Between 2 - 6 hours, but again we will advise you when we do your site survey

Q. Do I pay a deposit?
A. No, there is nothing to pay until the day your new door has been fitted.

Q. How do I pay?
A. Bank transfer is our preffered method, other options include

Payment via mobile card reader on the day

Debit cards no fee  Credit cards 3.1%

Q. Are there any hidden costs?
A. No, the price you see is the price you pay for your door,

(top lights & side lights are not included in the price)

Q. Is VAT & fitting included?
A. Yes

Q. Do you supply a "Building Regulations Compliance Certificate?
A. Yes, with every door & window fitted we will supply one if required by current building regulations Law.
 
Q. Can you do coloured frames?
A. Yes, but mainly in the Upvc range
 
Q. How long is the guarantee?
A. 10 years

Q. Are all your doors classed as high security?
A. Yes, there is no point in fitting cheap rubbish

Q. What do I do if I have a problem?
A. You call us & we will send out a fitter to help, adjustments usually only take seconds, all we ask is you call us sooner rather than later, its not a problem, we want you to be happy with your new door.
 
Q. What benefits are there in fitting a new door?
A.. Good question!
      In a nutshell, it will be quieter, warmer with no more nasty draughts, better security, (piece of mind for you) improved street appeal & of course its a good investment in your home