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Terms and Conditions

RockSolidoors: Contract Terms and Conditions of Sale to the Public for Home Improvement Installations

(Including Conservatories)




1 Deposits: Information about the scope of the operation of the deposit protection offered is set out in the document that you should have received with this

paperwork, if you are a private individual(s), or customer(s).

2 If you are unhappy with your contract for any reason it can be cancelled and a refund of the deposit can be obtained by taking or sending a letter to us at

The above address  sent within seven days following the date on which the contract was signed. The cancellation form at the end of

these terms may be used for this purpose. In the interest of certainty, we recommend that you send any cancellation by recorded delivery.

3 Following any survey which reveals significant unforeseen additional work being required at an extra cost to you or your property being unsafe or unsuitable

for the work to be carried out, both, you or we, have the right to cancel the contract. The survey would take place at a time agreed by you and us, but no later

than 14 days after the signing of the contract. In the event of no agreement being achieved refer to clause I. In the above event you will be provided with full details of the

survey findings and any deposit will be returned to you.

4 You will allow installation to commence within the estimated installation period. If within 6 weeks of the end of the estimated installation period, you are

unable to accept an appointment for installation, 80% of the purchase price is then payable and installation or delivery will follow as soon as is reasonably

practicable by agreement between us.

5 If the work is not commenced within the estimated installation period stated in the contract, you may write to us at RockSolidoors requiring the work

to be completed within six weeks or some other period agreed (preferably in writing) between you and us. If the work is not completed within this extended

period, you may cancel the outstanding work covered by the contract without penalty to yourself by sending us a letter advising us of your wishes. We

recommend that you send this letter by recorded delivery. In addition, you will be entitled to a refund of any monies which represent a payment for the

installation of materials by us in excess of any work actually carried out by ourselves. However, if we carried out any work to a value which exceeds

payment made by you, we will be entitled to the payment of the difference. In the event of cancellation, you are entitled to deduct any additional amount

which can be shown if you have to pay more than the purchase price to others to complete the installation. In any of the above cases the value of the work

will be agreed by you and us. In the event of no agreement being achieved refer to clause I.

6 We shall not be liable for any delay in the completion of the work which arises from causes beyond our control. (For example fire, flooding, civil

disturbances, strike action by others, criminal damage and acts of war.)

7 You or we are entitled to cancel this contract in the event of any serious breach of contract by you or us.

8 You will pay us the balance of the purchase price when you are reasonably satisfied that the products have been properly installed in accordance with the

terms of the contract.

9 We shall retain ownership of any goods which have not yet been fixed to your property, until the purchase price has been paid.

10 In the case of non payment "recovery costs will be applied if the statement remains unpaid"

in the case of a legal dispute after fitting ,none of our products can be removed from the property until the Legal process has been decided by the appropriate court.

11 We will  remove and dispose of all replaced existing doors, windows and/or frames unless you ask us to leave them on your premises.

12 We will be liable for any damage caused to your property which was not necessary for the completion of the contract . We cannot he held responsible for any damage to external/internal electrical cables or Wiring Including Burglar alarm /Telephone  / broadband or Doorbells  .


12 a) Regarding the quality and description of the goods and/or the services:



We guarantee to repair where we deem it to be practicable and appropriate, and if not, to replace, free of charge for labour and materials, any product including

any insulating glass unit which develops a fault, (including condensation between the glasses of the units) 

We cannot be held responsible if the manufacturer changes any part including glass design as long as they are of a similar standard as advertised . In the case of a failed/replaced double glazed unit including door the manufacturer cannot Guarantee an exact match for the replaced unit.In the case of Bespoke Glass  The Manufacturer cannot be held responsible for replacing the exact  design and may offer a Standard design instead  ..

we cannot be held responsible for any faults caused by the relevant  manufacturer,in the case of a manufacturers error we will order the replacement and fit Labour free .


Manufacturers fault cannot be door or frame colour as the Customer has been shown the relevant colour swatches and have made up their own mind regarding their chosen colour .

conservatory if included in the installation, due to defective materials or workmanship within 5 years of the date of installation.

You must notify us of any claim

We cannot he held responsible for any damage to external/internal electrical cables or Wiring

Including Burglar alarm /Telephone  / broadband or Doorbells  

under the terms of this guarantee within 28 days of discovery of the fault, preferably by sending us a recorded delivery letter. (Note: The 5 year period of guarantee

is a minimum and can be increased, should the company wish.) all Rockdoors are guaranteed for 10 years , please refer to the Rockdoor guarantee.

N.B Any imperfections in glass including scratches must be reported to us within 48 hours from fitting ,Please inspect on completion.


b) Despite the fact that your statutory rights remain unaffected, this guarantee does not extend to:-



Minor imperfections within the glass and outside the scope of the visual quality standards of the Glass and Glazing Federation;


Damage due to the misuse, neglect or lack of maintenance by you, or from causes beyond our control, (for example fire, flooding, civil disturbance, criminal

damage or acts of war.)


Specialist items installed, for example electrical ventilators, batteries etc, where the manufacturer’s normal guarantee will apply.


Any work(s) carried out by others associated with this installation or to those parts of this installation affected by work(s) by others, other than work(s)

carried out by this company or its employees and sub-contractors.


Any condensation which appears on the outside of the panes of glass.

9. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods and services. For further information about your

statutory rights contact your Local Authority Trading Standards Department or Citizens Advise Bureau.



Cancellation form


(Complete, detach and return this form only if you wish to cancel your contract)


To: RockSolidoors

Address 25 creighton avenue , St Albans ,AL1 2LG


I/We* hereby give notice that I/We* wish to cancel my/our*


Customer Name ..........................


Customer Address........................


Contract for .................................